Frequently Asked Questions

Of course! After all, we want to offer you an unforgettable, extraordinary adventure. You choose the FanVan that suits you best! Here you can check which vans are available for your desired travel period!

Our vans can be driven by anyone who has held a valid class B driving licence for at least 3 years and has reached a minimum age of 21.

First things first - there are no cancellation fees! Up to 60 days in advance you can cancel your rental without any costs. Between 59 and 15 days before cancellation, half of your rent is due. Below that date, the entire rent is due.

Short Ride: von 2 Nächte in der Nebensaison. In der Zwischen- und Hauptsaison von 4 Nächten bis zu 11 Wochen.

That's not enough for you? Then maybe our Long Ride variant is for you!

Long Ride: possible in the periods 3 months - 6 months - 12 months

With your FanVan you can go to:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, France, Finland, Great Britain, Greece, Hungary, Croatia, Italy, Ireland, Iceland, Luxembourg, Lithuania, Latvia, Malta, Norway, Netherlands, Portugal, Poland, Romania, Sweden, Slovak Republic, Slovenia, Switzerland, Albania, Andorra, Bosnia-Herzegovina, Macedonia, Montenegro and Serbia = Europe in the geographical sense (including the Greek part of Cyprus).

NOT ALLOWED: Belarus, Ukraine, Turkey, Russia and Moldova.

All information on the current Covid-19 entry requirements can be found here.

You must be at least 21 years old and have had your driving licence for 3 years.

Yes!

Not had enough of our FanVans yet? You can book our vans for long adventures:

Long Ride in the variants: 3 months - 6 months - 12 months

Simply send us an enquiry using our form at LONGRIDE

The handover takes place in 2100 Korneuburg, Teiritzstraße 2 on the first day of the rental period on weekdays between 2 pm and 4 pm. We welcome you personally, give you all the necessary information and train you in your temporary mobile home. We explain to you how to set up the beds, raise the pop-up roof, what to bear in mind when using the kitchen and everything else you need to know. After the paperwork is done and all your questions are answered, you're off!

The return takes place on the last day of the rental on weekdays between 9 am and 11 am.

Your FanVan should be cleaned inside (as you took it over) and returned to 2100 Korneuburg, Teiritzstraße 2 with a full tank. Please also make sure that ALL TANKS (drinking water, grey water, WC,...) must be emptied again. On the outside, it's enough for us if our FanVan doesn't look like you've taken part in an off-road tour.

After a brief inspection of the van on our part and the handover of the keys, everything is completed, then it's just a matter of enjoying the holiday memories.

For the pick-up you need your driving licence (and that of the 2nd driver) and a credit card forthe deposit.

In principle, 2 drivers can be registered per van who meet all the necessary requirements(21 years old, driving licence for at least 3 years). All drivers who are to be registered must be present in person at the pick-up.

No, at the moment we do not offer a drop-off or pick-up service. The vans can be picked up in person at Teiritzstraße 2, 2100 Korneuburg. It's about a 15-minute walk from Korneuburg train station. If it is not possible at all, please contact us - we will find a solution - for sure!

Collections take place on the 1st day of hire during the week between 2pm and 4pm, returns on the last day of hire weekdays between 9am and 11am.

Yes, there is free public parking at our pick-up station. Please let us know when you pick up your car and we will show you where to park it.

Yes, there are several petrol stations around our base - we have listed them for you here:

Motorway exit Korneuburg WEST:

JET petrol station: Stockerauer Str. 108, 2100 Korneuburg (with Billa shop)

DISKONT petrol station: Hammerschmiedstraße 1 (at the HOFER car park), 2100 Leobendorf (self-service)

Exit Korneuburg OST:

Eni Korneuburg: Wr. Str. 46, 2100 Korneuburg (with shop)

Avanti: Wr. Str. 44, 2100 Korneuburg (self-service)

Shell: Wr. Str. 38, 2100 Korneuburg (with Spar Express Shop)

Exit Korneuburg NORD:

OIL! petrol station: Gewerbepark Tresdorf 1, 2111 Tresdorf (with shop)

No. Your rental price already includes ALL kilometres - so there are no limits to your freedom!

Unsere FanVans gibt es ab € 109,- pro Tag (Abhängig vom Modell und der Saison) zu mieten – Schau dir unter rental an, welcher der Vans dein FanVan werden soll. Dort findest du übersichtlich alle Preise und verfügbaren Zeiträume. Bei uns gibt es übrigens kein Kleingeschriebenes, das heißt, die Miete, die dir nach Auswählen des Zeitraumes angezeigt wird, ist schon ALL INCLUSIVE 😉 Am Ende der Buchung wird dir lediglich noch eine Servicepauschale verrechnet. Die Servicepauschale beträgt € 99,- und ist einmalig bei der Buchung zu entrichten. Die Servicepauschale ist in der Preisvorschau, die dir nach Auswahl des Reisezeitraumes angezeigt wird, aber schon inkludiert!

In order to make the booking process as simple as possible, the entire rental fee is to be paid at the time of booking via bank transfer, Paypal or credit card. When picking up the car, only the deposit of € 800,- has to be paid, this can be done by debit or creditcard. There is NO cash payment.

The deposit amounts to € 800,- and is to be paid to us with a debit or credit card at the time of collection. You will get it back after your journey and if our FanVan is undamaged!

The service fee includes all services that take place in the background and during the handover, such as filling the tanks and cleaning your FanVan, the organisation of the booking and the personal handover. The service fee is € 99,- and must be paid once at the time of booking. The service fee is already included in the price preview that is displayed after you have selected the travel period!

Nein, bei uns gibt es keine pauschalisierte Bearbeitungsgebühr. Lediglich im Falle eines Strafzettels oder einer Radarstrafe erlauben wir uns zusätzlich € 50,- zu erheben, da dies ein ein enormer bürokratischer und finanzieller Aufwand für uns bedeutet.

It's best to find out about the country-specific speed limits before you go on holiday!

Our FanVans are fully equipped, only your private things and happy travellers are missing.

The kitchen equipment (incl. coffee machine) is complete, you have a table and 2 camping chairs permanently in your FanVan. Optionally, you can book camping chairs, table, mobile toilet, e-scooter, .....

Our vans also come standard with 4 high-visibility waistcoats, a spare tyre, a first aid kit, a breakdown kit, a suitable spare set of lights and a special load warning plate for a bicycle carrier. However, find out in advance whether you need additional equipment in the countries you are travelling to (including transit countries!). You can find this out, for example, on the homepage of the ÖAMTC homepage.

At the Vans you can take a closer look at all models and discover your FanVan! Here You can also enter your desired travel period and see at a glance which vans are available at that time.

VW Grand California: L 5.98m / W 2.04m / H 2.97 - 3.09 m

VW T6 Bulli: L 4.90m / W 1.90m/ H 1.97m

Please note that the bicycle racks are not yet included in these dimensions (important when booking ferries!!!).

To keep an eye on the height of your van, you will also find a sticker with the vehicle height in the driver's cabin of your van!

In all our vans there are 4 seats (in the VW T6 Beach even 5 seats) with seat belts and 4 sleeping places, also the installation of 2 child seats on the rear bench is easily possible thanks to the integrated ISOFIX system.

No, pets are not allowed at the moment!

You will find a detailed description of all available features at the Vans.

At the moment, all vans have a trailer hitch, except our VW T6 Sunshine Ridey.

Yes, bike racks are available for all our FanVans!

Each of our vans can comfortably carry 3 or 4 bikes (or 2 e-bikes)! In the booking process you can see which bike carrier is suitable for your car. You can book the bike carrier for the duration of your journey. They see me rollin...

Basically, all our campers are fully equipped and ready to go. However, you are welcome to rent accessories as you wish, such as chairs, tables, mobile toilet, e-scooters, etc. You can find all this in the booking process under accessories.

You can rent the additional equipment at a flat rate. You will find the exact prices under accessories in the booking process.

Camping is an adventure for young and old! Our FanVans comfortably accommodate 4 people and the fully equipped camping kitchen invites you to enjoy your first feast in the great outdoors. Please note that 2 camping chairs and 1 table are included as standard in our vans.

Yes! Thanks to the integrated ISOFIX system, it is super easy to fit up to 2 child seats in the back seat of all our FanVans, making adventure holidays fun even for the smallest ones!

You will receive your FanVan with a full tank of petrol when you hand it over - please return it in the same condition. If you run out of oil or windscreen wiper fluid during your journey, you are responsible for refilling it correctly.

If you notice a malfunction, breakdown or damage on the road:

• Call our hotline IMMEDIATELY on +43 676 528 24 10.

We will agree on further steps with you, such as:

• Take photos of the damage and send them to us including a damage report to team@fanvan.at.
• If you have an accident, please fill in the international accident report form (in the glove box) and send it to team@fanvan.at.
• In case of personal injury or involvement of another vehicle, inform the police on the spot (otherwise the insurance will not pay!)

If you get a ticket, don't be angry, it can happen to anyone!

Weil das für uns allerdings einen enormen bürokratischen und auch zeitlichen Aufwand bedeutet, erheben wir in diesem Fall eine „Blitzerpauschale“ von € 50,-

In the event of damage, we retain the excess (deposit) of €800 until the facts of the case have been clarified.

Our vehicles are all fully insured, so it's easy going!

The excess/deposit is € 800,- and is to be deposited with credit or debit card upon collection.

Travel cancellation insurance makes sense if, for example, you want to cancel your trip due to an accident, serious illness or death. Unfortunately, you cannot take out travel cancellation insurance with us at the moment, BUT:

Up to 60 days in advance, you can cancel the rental at no cost. Between 59 and 15 days before cancellation, half of your rent is due. Below that date, the entire rent is due.

The best thing to do is to think about your requirements for a pitch. Take a look at our blog on tour where you will find articles that will help you choose a campsite! Here you will find a large selection of campsites in Europe!

In some European countries there are environmental zones which you may only enter with a valid environmental plan. Attention! There is no mutual recognition of environmental badges, which means that, for example, an environmental badge from Germany is NOT valid in France.

All our FanVans have an environmental plan chain for Germany!

In Belgium, instead of a plan chain, there is a requirement to register the number plate before travelling.

You can read our blog on the topic of low emission zones in Europe here 🙂

All our FanVans are equipped with the motorway vignette for Austria - for more information, take a look here!

You will find the order confirmation including QR code in the glove compartment of your FanVan!

Bei der Buchung von Fahrten mit Schiffsfähren ist es oft notwendig das Kennzeichen anzugeben, wir empfehlen daher immer ‚Rental Car‘ anzugeben. Sollte sich beim Kennzeichen nämlich noch etwas ändern, tauchen hierbei keine Probleme auf – einige Länder sind da erfahrungsgemäß recht streng 😉

If you need the exact length of your FanVan for the booking, you can read all the measurements under the Vans for your van. Please note that the length may vary due to the bicycle carrier!

On our homepage at the Vans you can inspect your van in detail in advance, and you will also find links to our explanatory videos. When you pick up your van, we'll give you another briefing and explain the most important details; you'll also receive this information in a handout. If some of the features are not clear to you during your trip, you can scan the QR codes attached to the van and watch the explanatory videos again on the way. When you book, you will also receive our practical packing list - which you can also download here in advance. So that you can start your holiday stress-free and relaxed.

The environment and sustainability are very important to us. In our blog and in our FanLetter you can always find tips & tricks on this - have a look here or sign up for our info mail, the FanLetter.

There are several petrol stations around our base - we have listed them for you here:

Motorway exit Korneuburg WEST:

JET petrol station: Stockerauer Str. 108, 2100 Korneuburg (with Billa shop)

DISKONT petrol station: Hammerschmiedstraße 1 (at the HOFER car park), 2100 Leobendorf (self-service)

Exit Korneuburg OST:

Eni Korneuburg: Wr. Str. 46, 2100 Korneuburg (with shop)

Avanti: Wr. Str. 44, 2100 Korneuburg (self-service)

Shell: Wr. Str. 38, 2100 Korneuburg (with Spar Express Shop)

Exit Korneuburg NORD:

OIL! petrol station: Gewerbepark Tresdorf 1, 2111 Tresdorf (with shop)